Electronic Diagnostic and Repair, The Premium Provider of Electronic Repair ServicesElectronic Diagnostic and Repair, The Premium Provider of Electronic Repair ServicesElectronic Diagnostic and Repair, The Premium Provider of Electronic Repair Services

 

   

Frequently Asked Questions

1.  I am a first time customer. What do I do?
2.  What address do I use for sending in repairs?
3.  What can I do if I want to check the status of my repair?
4.  What do I do if I can't find my item listed in your book or web site?
5.  What do I do if I think my repair has failed while under your warranty coverage?

 

 

 

 
1. I am a first time customer. What do I do?
 

Getting set up is easy! Just download and fill out the credit application form and fax to 813-885-4033 or contact EDR Customer Service department at 1-888-891-EDR1 (3371).

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2. What address do I use for sending in repairs?
 

Ship all repairs to:

Electronic Diagnostic & Repair
7520 W. Waters Avenue, Suite 16
Tampa, FL 33615
Phone: 813-887-3883

All repairs must be accompanied by an RMA number. If you do not have an RMA number please download and fill out our RMA request form and fax along with your purchase order in the amount of the repair of evaluation fee to 813-885-4033. EDR will fax back a RMA number to be placed in the box with the equipment. A PO MUST ACCOMPANY THIS FORM. If you do not have an account with us see faq 1. If you have any questions please contact EDR Customer Service department at 1-888-891-EDR1 (3371).

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3. What can I do if I want to check the status of my repair?
 

You may check the status of any job in process at EDR by calling our Customer Service department at 1-888-891-EDR1 (3371).

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4. What if I don't know the part number I need?
 

EDR stocks virtually every component of the 8100 series products. Many replacement parts for the 8100, 8300, 9300, 9340, 845, 1846, 1846SX, 1846SXP, Compact -T, -S, -TS, -BP, Plus 8700 and 9700, Select MPS and Select Portable are available from our stock as well. You may download our EDR pricing guide which lists the part numbers for the commonly stocked parts from these products. Please call our customer service department at 1-888-891-EDR1 (3371) to order your parts.

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5. What do I do if I think my repair has failed while under your warranty coverage?
 

EDR requires an RE (return evaluation) number is if you are returning a unit for warranty evaluation. If you are sending a unit back for warranty consideration please call a Customer Service Representative at
1-888-891-EDR1 (3371).

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